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I'm A *

Requesting *

Dealer / Distributor Service Submission Notice

If you are a dealer or distributor submitting a warranty service request, please enter the end customer's full contact information, service address, and product details. This allows the service team to contact the customer directly and schedule the service call without delays.

Do you have registered email or phone? *

Yes No

Registered Email

Registered Phone

First Name *

Last Name *

Email *

Phone *

Address *

Address Line 2

Country *

State/Province/Region *

City *

Postal/Zip Code *

Following up on existing ticket? *

Yes No

Existing Ticket Number *

Order Lookup Optional

Order Number

Order Email / Phone

Customers can search for their previous order before entering product details manually. If the order is found, they can select the specific product/order line that requires service.

Product details have been auto-filled from the selected order line. Please confirm the full serial number and upload the serial number photo.

Type of Issue *

Purchased From *

Proof of Purchase Picture of receipt (Optional)

Max. file size: 25 MB.

Preferred Method of Communication *

Describe Your Issue *

Product Requiring Service

Purchase Date *

Product Type (optional filter)

Product Model *

Click to browse all eligible models, or type a SKU/model to search.

Serial Number *

Required. Please enter the complete serial number exactly as shown on the product rating label.

Upload Serial Number Photo *

Required. Upload a clear photo showing the full serial number label.

Example Photo: Full Serial Number Label

THOR KITCHEN

MODEL:HRG3080U

SERIAL NO:TH1234567890

RATING:120V / 60Hz

DATE:2026-06

The serial number is located on the product rating label. Capture the full serial number as highlighted above.

Dedicated Warranty Service Form